if you're having trouble ordering your product, reach out to us HERE. We'll make sure you get your product and are 100% satisfied.

All LotusTunes preset packs and sample packs are 100% royalty free and you can use them for commercial work/releases as well. Rendering the project files (or templates) and releasing the exact songs as your own original content is prohibited. However, using the samples, presets, loops, rhythms, melody parts, etc included in the project files is perfectly acceptable. Redistribution of the banks and packaging is strictly prohibited. If you have any further questions regarding copy rights and royalty. You can contact our Email support - also feel free to check out our detailed Licensing Page.

We use PayPal, Apple Pay & Stripe as our main payment processing gateways. Therefore we accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS).

Your data will be handled confidentially via our online Payments services and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

After ordering you will promptly receive an order confirmation via e-mail with a link to download your order and access to your file. If you've created an account at lotustunes.com you will additionally be able to login, go to “ORDERS” and find your download there.

If your issue is not covered in the FAQ, please contact us via email.

All products are delivered instantly via email. You will be sent a link for your downloads as well as an order confirmation.

There are e-mail services that incorrectly flag automated messages from our servers as spam – if you don't receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our support to check whether we received your order.

You can request a new download link via support using the email address you used for the original purchase.

No worries, you don’t need to have a Paypal account to purchase our products. We process Credit and Debit cards. Send us an Email for any questions regarding this.